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Export Records

  • Updated

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This user guide will provide step-by-step instructions on exporting your Call History and Callback Requests records. We recommend filtering your data first, then selecting the 'Export' button in the Call History and Callback Requests dashboards to download your records. This will ensure that your download returns the search parameters specified by your filters. 

Step 1: Filter your data

The Administrator Calls History dashboard includes filters such as:

  1. User email
  2. From 10-21 number
  3. To citizen number
  4. Date Range 
    1. All Time
    2. Custom Date Range
    3. Today
    4. Last 30 Days
    5. This Month
    6. Last Month

The Standard/Plus User Calls History dashboard includes filters such as:

  1. From 10-21 number
  2. To citizen number
  3. Date Range 
    1. All Time
    2. Custom Date Range
    3. Today
    4. Last 30 Days
    5. This Month
    6. Last Month

 

The Administrator Callback Requests dashboard includes filters such as:

  1. User email
  2. Citizen number
  3. 10-21  number
  4. Date Range 
    1. All Time
    2. Custom Date Range
    3. Today
    4. Last 30 Days
    5. This Month
    6. Last Month
  5. Status 
    1. All
    2. Awaiting Callback
    3. Responded

The Standard/Plus User Callback Requests dashboard includes filters such as:

  1. Citizen number
  2. 10-21  number
  3. Date Range 
    1. All Time
    2. Custom Date Range
    3. Today
    4. Last 30 Days
    5. This Month
    6. Last Month
  4. Status 
    1. All
    2. Awaiting Callback
    3. Responded

Step 2: Export your data

Exporting Call History Records

  1. Sign on to the 10-21 CallManager dashboard with your administrator credentials or Standard/Plus user credentials.
  2. Click on the "Call History" tab where your call records are displayed.
  3. Locate the filter options to narrow down the call history based on your requirements.
  4. Apply the desired filters to display the specific call history records you wish to export.
  5. Select the "Export" button.
    The export file may take a few moments to generate, depending on the size of the call history and the filters chosen.
  6. Once the export is complete, please find the exported .csv file in your specified destination folder. 
    • CSV file directory
      • YYYY-MM-DD_Calls.csv
    • Call fields, Order, and Formats
      • Date (YYYY/MM/DD)
      • Time (HH:MM:SS)
      • Time Zone
        The time zone is set in the Agency Tab and can be modified by the agency administrator at any time.

        • Pacific/Honolulu

        • America/Anchorage

        • America/Los_Angeles

        • America/Denver

        • America/Chicago

        • America/New_York

        • America/Phoenix

        • Europe/London

        • Australia/Melbourne

      • Title (Available for Administrators ONLY) 
      • First Name (Available for Administrators ONLY)
      • Last Name (Available for Administrators ONLY)
      • Email (Available for Administrators ONLY)
      • From Officer (#) 
      • To Citizen (#)
      • Duration (HH:MM:SS)
      • Type (Audio/Video)

Note: You can update the user's Title, First Name, and last Name under the 'Users' tab. Click here to learn more. You can only update your profile information as a Standard or Plus user. Click here to learn more.

Exporting Callback Requests Records
  1. Sign on to the 10-21 CallManager dashboard with your administrator credentials or Standard/Plus user credentials.
  2. Click on the "Callback Requests" tab where your call records are displayed.
  3. Locate the filter options to narrow down the call history based on your requirements.
  4. Apply the desired filters to display the specific call history records you wish to export.
  5. Select the "Export" button.
    The export file may take a few moments to generate, depending on the size of the call history and the filters chosen.
  6. Once the export is complete, please find the exported .csv file in your specified destination folder. 
    • CSV file directory
      • YYYY-MM-DD_Callback-Requests.csv
    • Call fields, Order, and Formats
      • Date (YYYY/MM/DD)
      • Time (HH:MM:SS)
      • Time Zone
        The time zone is set in the Agency Tab and can be modified by the agency administrator at any time.
        • Pacific/Honolulu
        • America/Anchorage
        • America/Los_Angeles
        • America/Denver
        • America/Chicago
        • America/New_York
        • America/Phoenix
        • Europe/London
        • Australia/Melbourne
    • Title (Available for Administrators ONLY)
    • First Name (Available for Administrators ONLY)
    • Last Name (Available for Administrators ONLY)
    • Email (Available for Administrators ONLY)
    • From Citizen (#)
    • To Officer (#)
    • Responded Date (YYYY/MM/DD)
      If the Officer has not responded to the CallBack request, this field is expected to be blank. The administrator or Standard/Plus user can "Mark Responded" via the dashboard to update this field in the exported .csv file. 
    • Responded Time (HH:MM:SS)
      If the Officer has not responded to the CallBack request, this field is expected to be blank. The administrator or Standard/Plus user can "Mark Responded" via the dashboard to update this field in the exported .csv file. 
    • Response Time (HH:MM:SS)
      If the Officer has not responded to the CallBack request, this field is expected to be blank. The administrator or Standard/Plus user can "Mark Responded" via the dashboard to update this field in the exported .csv file.

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